HomeFlat Rate Shipping

Flat Rate Shipping

My Outward Hound has just changed their shipping policy to better serve our clientele who is interested in more reasonable or faster transit times. Our new policy has is laid out below:

Order Total Saver
5-8 Business Days
Ground
1-5 Business Days
Alaska & Hawaii
2-10 Business Days
Canada (Est. Only)
5-8 Business Days
0-9.99 3.99 8.99 17.99 17.99
10-24.99 7.49 8.99 15.99 17.99
25-49.99 8.49 10.99 19.99 23.99
50-74.99 9.49 12.99 24.99 33.99
75-100 Free 14.99 29.99 43.99
100 & up Free 14.99 34.99 53.99


Free Shipping
Free Shipping offer is available on Orders that meet or exceed a subtotal of $75 going to a single United States address.
Terms & Conditions of Free Shipping Offer:
1. Free shipping applies to orders that the customer agrees that entire order will be shipped at one time. If an item is on Back order, the entire order will be held until shipped in full.
2. Split shipment deliveries will incur shipping charges if they do not meet or exceed a subtotal of $75.
3. Free Shipping cannot be applied to previous purchases.
4. Only on shipments within the contiguous United States (48 states) AK, HI, Canada do not qualify for Free Shipping.
5. All orders will be held for full shipment. Multiple shipments, if requested, may incur additional charges.
6. Free shipping will go out through one of our standard delivery methods.
*Terms & Conditions are subject to change at any time.

How Does Each Method Ship?
We attempt to get each package to you in the fastest and most cost effective way. We use 3 different shipping methods to help serve you.
  • Saver - Ships a combination of 2 shipping methods. Smaller/lighter orders will ship via USPS First Class, and Larger/Heavier orders ship via FedEx SmartPost
  • Ground - Ships a combination of FedEx Ground and USPS Priority mail depending on your physical location
  • AK & HI - Ships USPS Priority Mail
  • Canada (Estimate Only) - If you are from any Canadian Providence we are going to try a Beta Shipping Mode until we can fine tune rates. Shipping will come from the USPS postal service, but as of right now rates will only show up as an estimate. Once order is received we will contact you to give you the exact rate (Sometimes less and unfortunately some may be more.) At this point, due to demand we are going to open the shipping but cannot be 100% correct on rates! Any and all duties are the sole responsibility of the purchaser, not My Outward Hound. OUTWARD HOUND ITEMS ONLY! RUFF WEAR WILL NOT SHIP TO CANADA!

How Long Will Shipping Take?
Listed below are average transit times depending on which method your item is shipped, during normal service periods. Every order will receive a tracking number that will show an exact delivery time.
  • USPS - Typically delivered between 2 and 3 days to most locations in the U.S.
  • FedEx Ground - Typically delivered Between 1 - 5 Business Days within the contiguous U.S., based on the final destination ZIP code.
  • FedEx Smartpost - Transit Times typically 2 to 8 business days within the contiguous U.S., based on the final destination ZIP code. ***Depending on the final delivery address delivery times could take over the 8 business days***
Is There Express Shipping Available?
We can offer Express Shipping by calling in, or when you place an order to ask for express shipment pricing. Because of the size of some boxes, sometimes it is economically unfeasible.
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Company
My Outward Hound
710 Wilkes Barre Twp Blvd, Suite 200
Wilkes Barre, PA 18702
phone: 570-871-PETS
We accept Visa, Master Card, Discover, American Express, and PayPal E-commerce by Yahoo!
© 2013 MyOutwardHound.com. All Rights Reserved.
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Shipping Rates
MyOutwardHound.com ships orders using standard ground service anywhere in the United States and our rates are:
Flat Rate Shipping:
All Outward Hound brand items ship at a flat shipping rate regardless of how many Items you order. Please view Our Rates for more information!
Return Policy
Return Policy:
We will accept returns on any item, for any reason as long as returns are made within 30 days of purchase and are in original, manufacturer packaging and include all accessories. No returns may be made after 30 days.

All returned items must be clean and free of animal residue or signs of wear, or we may refuse to issue credit. Customer is responsible for any and all shipping charges on the return, unless we shipped an incorrect or damaged item. In order to make a return, please call to obtain an RMA#. Returns sent without an RMA# will be subject to a 20% restocking fee.

In the event of a free shipping promotion, any return that causes the order to fall below the free shipping minimum will result in a $8.99 charge which will be deducted from the refund amount.